By accessing or using the website and services provided by Chafi & Co and Chafi Fine Jewellery LLP, including any transactions made in our physical store, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, including our privacy policy and any other policies referenced herein.
If you do not agree with these terms and conditions, we respectfully request that you refrain from accessing or using our website, products, or services. Your continued use of our services constitutes your acceptance of these terms and conditions.
Throughout these terms and conditions, “Chafi & Co” refers to the brand Chafi & Co, its parent company Chafi Fine Jewellery LLP, and any affiliated entities or associates. These terms apply to all services, products, consultations, and advice offered by Chafi & Co.
You affirm that you are at least 18 years of age. If you are under 18, we strongly urge you not to use our services. By accessing and using our website, you confirm that you meet the age requirement. If this condition is not met, you and your parents or legal guardians will be fully responsible for any consequences resulting from the unauthorized use of our services.
Chafi & Co reserves the right to modify these terms and conditions at any time. Any changes will become effective immediately upon posting on the website. Your continued use of the website after any modifications constitutes your acceptance of the new terms.
You agree to use our website and services only for lawful purposes and in accordance with these terms and conditions. You are responsible for any activity that occurs under your account and for maintaining the confidentiality of your account credentials.
2.1 Product Inspection and Certification: All products, including gemstones and jewelry sold by Chafi & Co, undergo rigorous inspection to meet our quality standards. However, as absolute authenticity cannot be guaranteed in all cases, we strongly encourage customers to request independent certification from recognized authorities or seek professional advice prior to purchase. By proceeding with the purchase, customers acknowledge and accept that they are buying at their own discretion and risk.
2.2 Warranty and Representation of Products: All products are sold based on the information available at the time of sale. Chafi & Co represents the products according to the details provided by our suppliers and strives to provide accurate descriptions. However, we cannot be held liable for any unintentional inaccuracies regarding the status, mala, gemstone, diamond, origin, cut, or authenticity of the products. Customers are encouraged to verify any specifications or details before making a purchase.
2.3 Accuracy of Descriptions and Images Chafi & Co takes great care to provide precise descriptions, images, and details for all our products. However, despite our best efforts, slight variations in color, texture, or appearance may occur due to differences in lighting, photography, and individual screen settings. These variations do not affect the quality or authenticity of our products.
3.1 General Disclaimer: THE ASTROLOGICAL SERVICES AND GEMSTONE RECOMMENDATIONS PROVIDED BY CHAFI & CO ARE BASED ON TRADITIONAL BELIEFS AND PRACTICES. THESE SERVICES ARE INTENDED FOR GENERAL GUIDANCE PURPOSES ONLY AND SHOULD NOT BE CONSIDERED AS SCIENTIFICALLY PROVEN METHODS FOR RESOLVING ANY PERSONAL, FINANCIAL, OR HEALTH-RELATED ISSUES. CUSTOMERS ARE ADVISED TO APPROACH ASTROLOGICAL GUIDANCE AND GEMSTONE RECOMMENDATIONS WITH AN OPEN MIND AND UNDERSTAND THAT THEY ARE BASED ON INTERPRETATIVE AND SUBJECTIVE BELIEFS.
3.2 NO GUARANTEES CHAFI & CO DOES NOT CLAIM OR GUARANTEE THE ACCURACY, EFFECTIVENESS, OR BENEFITS OF ANY ASTROLOGICAL ADVICE, GEMSTONE RECOMMENDATIONS, OR RELATED SERVICES. THE EFFECTIVENESS OF GEMSTONES FOR ASTROLOGICAL PURPOSES VARIES FROM PERSON TO PERSON AND IS DEPENDENT ON VARIOUS FACTORS OUTSIDE OF OUR CONTROL. CUSTOMERS SHOULD NOT EXPECT ANY GUARANTEED RESULTS OR OUTCOMES FROM THE USE OF GEMSTONES OR ASTROLOGICAL CONSULTATIONS.
3.3 PERSONAL RESPONSIBILITYBY USING OUR ASTROLOGICAL SERVICES OR PURCHASING GEMSTONES FOR ASTROLOGICAL PURPOSES, CUSTOMERS AGREE THAT THEY DO SO AT THEIR OWN DISCRETION AND RESPONSIBILITY. CHAFI & CO IS NOT LIABLE FOR ANY DECISIONS, ACTIONS, OR CONSEQUENCES RESULTING FROM THE USE OF SUCH SERVICES OR PRODUCTS. CUSTOMERS ARE ENCOURAGED TO SEEK PROFESSIONAL MEDICAL, FINANCIAL, OR PSYCHOLOGICAL ADVICE WHEN DEALING WITH SERIOUS MATTERS, RATHER THAN RELYING SOLELY ON ASTROLOGICAL SERVICES.
3.4 LIMITATION OF LIABILITYCHAFI & CO SHALL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR ADVERSE EFFECTS ARISING FROM THE RELIANCE ON ASTROLOGICAL SERVICES, CONSULTATIONS, OR THE USE OF RECOMMENDED GEMSTONES. ANY USE OF ASTROLOGICAL SERVICES OR PRODUCTS IS DONE ENTIRELY AT THE CUSTOMER’S OWN RISK, AND CHAFI & CO DISCLAIMS ANY RESPONSIBILITY FOR OUTCOMES, WHETHER PERCEIVED POSITIVE OR NEGATIVE.
ADDITIONALLY, CHAFI & CO MAY USE TESTIMONIALS OR FEEDBACK REGARDING CUSTOMER EXPERIENCES WITH OUR SERVICES OR PRODUCTS FOR MARKETING PURPOSES. BY USING OUR SERVICES, YOU CONSENT TO THE POTENTIAL USE OF YOUR FEEDBACK, PROVIDED IT DOES NOT CONTAIN PERSONALLY IDENTIFIABLE INFORMATION. IF YOU PREFER YOUR FEEDBACK NOT TO BE USED IN THIS MANNER, PLEASE INFORM US IN WRITING
4.1 CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING THE EFFECTIVENESS, SUITABILITY, OR RESULTS OF ANY GEMSTONES, PRODUCTS, OR SERVICES PROVIDED. WHILE WE OFFER GUIDANCE AND RECOMMENDATIONS BASED ON ASTROLOGICAL OR OTHER TRADITIONAL BELIEFS, THESE ARE SUBJECTIVE AND SHOULD NOT BE INTERPRETED AS GUARANTEED OUTCOMES.
4.2 BY PURCHASING AND USING OUR PRODUCTS OR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT THE RESULTS, INCLUDING ANY ASTROLOGICAL OR METAPHYSICAL BENEFITS, MAY VARY AND ARE NOT ASSURED. CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES SHALL NOT BE HELD RESPONSIBLE FOR ANY PERCEIVED LACK OF BENEFITS, WHETHER MATERIAL OR IMMATERIAL.
4.3 ANY ADVICE PROVIDED BY CHAFI & CO, WHETHER ONLINE, IN-STORE, OR OTHERWISE, IS INTENDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED AS A PROFESSIONAL GUARANTEE OR ASSURANCE OF SPECIFIC RESULTS.
5.1 Payment Methods: WE ACCEPT VARIOUS FORMS OF PAYMENT, INCLUDING CASH, DEBIT/CREDIT CARDS, AND MOBILE PAYMENT OPTIONS. PAYMENT MUST BE MADE IN FULL AT THE TIME OF PURCHASE.
5.2 PRICING:ALL PRICES ARE DISPLAYED IN [YOUR CURRENCY] AND ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. HOWEVER, ONCE A PURCHASE IS MADE, THE AGREED PRICE WILL BE HONORED.
5.3 SECURITY: WE TAKE YOUR PAYMENT INFORMATION SERIOUSLY AND USE SECURE PAYMENT PROCESSING METHODS.
6.1 Conditions for Returns or Exchanges: CONDITIONS FOR RETURNS OR EXCHANGES CHAFI & CO ACCEPTS RETURNS OR EXCHANGES UNDER THE FOLLOWING CONDITIONS: THE PRODUCT IS DEFECTIVE OR DAMAGED UPON DELIVERY. THE CUSTOMER RECEIVES AN INCORRECT PRODUCT THAT DOES NOT MATCH THEIR ORDER. IF THE PRODUCT (GEMSTONE OR JEWELRY) DOES NOT MEET THE CUSTOMER'S EXPECTATIONS OR REQUIREMENTS AS ORIGINALLY SPECIFIED AT THE TIME OF PURCHASE. IF A PRODUCT'S AUTHENTICITY IS IN QUESTION, CUSTOMERS MAY PROVIDE A CERTIFICATE FROM A RECOGNIZED GEMOLOGICAL LABORATORY (E.G., GIA, IGI). AFTER OUR INSPECTION AND VERIFICATION, WE WILL OFFER AN EXCHANGE OR A FULL REFUND WITHIN 15 DAYS OF PURCHASE.
6.2 RIGHT OF INSPECTIONCHAFI & CO RESERVES THE RIGHT TO INSPECT ANY RETURNED ITEMS TO DETERMINE THEIR CONDITION. PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND CONDITION TO BE ELIGIBLE FOR A REFUND OR EXCHANGE. IF THE RETURN IS DUE TO AN ERROR ON OUR PART (E.G., INCORRECT ITEM SENT) OR IF THE ITEM IS DAMAGED OR FOUND TO BE NOT AUTHENTIC, CHAFI & CO WILL COVER THE RETURN SHIPPING COSTS. IN ALL OTHER CASES, CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING EXPENSES.
6.3 NON-REFUNDABLE ITEMSCUSTOMIZED, ENGRAVED, OR PERSONALIZED JEWELRY PIECES ARE NON- REFUNDABLE AND NON-EXCHANGEABLE UNLESS DEFECTIVE OR INCORRECT. PRODUCTS THAT HAVE BEEN ALTERED, TAMPERED WITH, OR SHOW SIGNS OF WEAR AND TEAR CAUSED BY THE CUSTOMER WILL NOT BE ELIGIBLE FOR RETURNS OR REFUNDS.
6.4 RETURN AND EXCHANGE PROCESSCUSTOMERS MUST CONTACT CHAFI & CO WITHIN 15 DAYS OF RECEIVING THEIR ORDER TO REQUEST A RETURN OR EXCHANGE. PROVIDE PROOF OF PURCHASE AND, IF APPLICABLE, A CERTIFICATE FROM A RECOGNIZED GEMOLOGICAL LAB IF THE AUTHENTICITY OF THE PRODUCT IS IN QUESTION. UPON APPROVAL OF THE RETURN OR EXCHANGE, CUSTOMERS WILL RECEIVE INSTRUCTIONS ON HOW TO SEND THE ITEM BACK TO CHAFI & CO. ONCE THE RETURNED ITEM IS RECEIVED AND INSPECTED, CHAFI & CO WILL PROCESS THE EXCHANGE OR REFUND WITHIN 7-10 BUSINESS DAYS. REFUNDS WILL BE MADE THROUGH THE ORIGINAL PAYMENT METHOD. SHIPPING FEES AND OTHER HANDLING COSTS ARE NON-REFUNDABLE UNLESS THE PRODUCT IS DEFECTIVE OR INCORRECT.
6.5 TIMEFRAMESREFUND OR EXCHANGE REQUESTS MUST BE MADE WITHIN 15 DAYS OF PURCHASING OR RECEIVING THE PRODUCT, WHICHEVER OCCURS LATER. CHAFI & CO WILL COMPLETE RETURNS AND EXCHANGES WITHIN 7-10 BUSINESS DAYS AFTER RECEIVING THE RETURNED ITEM.
7.1 Processing Time: ORDERS ARE PROCESSED WITHIN 5 BUSINESS DAYS. CUSTOM ORDERS OR SPECIAL REQUESTS MAY TAKE LONGER, AND CUSTOMERS WILL BE NOTIFIED OF ANY DELAYS.
7.2 SHIPPING METHODS: WE OFFER VARIOUS SHIPPING OPTIONS THROUGH TRUSTED CARRIERS. SHIPPING FEES AND ESTIMATED DELIVERY TIMES DEPEND ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN.
7.3 SHIPPING LOCATIONS: WE CURRENTLY SHIP ONLY WITHIN INDIA
7.4 ORDER TRACKING: ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION MESSAGE WITH TRACKING DETAILS SO YOU CAN MONITOR THE PROGRESS OF YOUR DELIVERY.
7.5 DELIVERY TIME: ESTIMATED DELIVERY TIMES DEPEND ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN. DELAYS MAY OCCUR DUE TO UNFORESEEN CIRCUMSTANCES.
7.6 LOST OR DAMAGED SHIPMENTS: IN THE EVENT OF A LOST OR DAMAGED SHIPMENT, IT IS THE CUSTOMER’S RESPONSIBILITY. CHAFI & CO WILL ARRANGE COURIER SERVICES ON THE CUSTOMER'S BEHALF, BUT THE RESPONSIBILITY FOR THE SHIPMENT LIES WITH THE CUSTOMER.
7.7 INCORRECT SHIPPING INFORMATION: IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE ACCURATE SHIPPING DETAILS. WE ARE NOT LIABLE FOR LOST PACKAGES DUE TO INCORRECT OR INCOMPLETE INFORMATION PROVIDED BY THE CUSTOMER.
8.1 Proper Handling: CUSTOMERS ARE RESPONSIBLE FOR THE PROPER HANDLING AND CARE OF PRODUCTS PURCHASED FROM CHAFI & CO AND CHAFI FINE JEWELLERY LLP. THIS INCLUDES FOLLOWING ANY SPECIFIC CARE INSTRUCTIONS PROVIDED WITH THE PRODUCT TO ENSURE ITS LONGEVITY AND MAINTAIN ITS QUALITY.
8.2 STORAGE: CUSTOMERS SHOULD STORE THEIR GEMSTONES AND JEWELRY IN A SAFE, DRY PLACE, AWAY FROM DIRECT SUNLIGHT AND EXTREME TEMPERATURES. IT IS ADVISABLE TO USE APPROPRIATE STORAGE SOLUTIONS, SUCH AS PADDED JEWELRY BOXES OR SOFT POUCHES, TO PREVENT SCRATCHES AND DAMAGE.
8.3 CLEANING AND MAINTENANCE: REGULAR CLEANING AND MAINTENANCE ARE ESSENTIAL TO PRESERVE THE APPEARANCE AND INTEGRITY OF THE PRODUCTS. CUSTOMERS ARE ENCOURAGED TO USE RECOMMENDED CLEANING METHODS AND PRODUCTS SUITABLE FOR THE SPECIFIC TYPE OF GEMSTONE OR JEWELRY. IF IN DOUBT, CUSTOMERS SHOULD SEEK PROFESSIONAL CLEANING SERVICES.
8.4 DAMAGE AND REPAIRS: CUSTOMERS ARE RESPONSIBLE FOR ANY DAMAGE CAUSED BY MISUSE, NEGLECT, OR IMPROPER CARE OF THE PRODUCTS. IN THE EVENT OF DAMAGE, CUSTOMERS SHOULD CONTACT CHAFI & CO OR CHAFI FINE JEWELLERY LLP FOR GUIDANCE ON REPAIR OPTIONS. HOWEVER, ANY REPAIR SERVICES NOT PERFORMED BY AUTHORIZED PERSONNEL MAY VOID ANY WARRANTIES.
8.5 LIABILITY WAIVER: CHAFI & CO AND CHAFI FINE JEWELLERY LLP SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM IMPROPER CARE, HANDLING, OR STORAGE OF THE PRODUCTS. BY PURCHASING AND USING OUR PRODUCTS, CUSTOMERS ACKNOWLEDGE THEIR RESPONSIBILITY FOR MAINTAINING THE QUALITY AND CONDITION OF THEIR PURCHASES.
AT CHAFI & CO, WE ARE COMMITTED TO PROTECTING YOUR PRIVACY AND ENSURING THAT YOUR PERSONAL INFORMATION IS HANDLED IN A SAFE AND RESPONSIBLE MANNER. THIS PRIVACY POLICY OUTLINES HOW WE COLLECT, USE, AND PROTECT YOUR INFORMATION.
9.1.1 WHEN YOU PLACE AN ORDER OR INTERACT WITH US, WE COLLECT PERSONAL INFORMATION SUCH AS YOUR NAME, CONTACT DETAILS, BILLING AND SHIPPING ADDRESSES, AND PAYMENT INFORMATION.
9.1.2 WE MAY ALSO COLLECT INFORMATION FROM YOU WHEN YOU SIGN UP FOR OUR MARKETING COMMUNICATIONS, CONTACT US WITH INQUIRIES, OR ENGAGE WITH US VIA SOCIAL MEDIA.
9.2.1 YOUR PERSONAL INFORMATION IS USED SOLELY FOR PROCESSING ORDERS, PROVIDING CUSTOMER SERVICE, AND DELIVERING PRODUCTS OR SERVICES.
9.2.2 WE MAY ALSO USE YOUR PERSONAL INFORMATION TO SEND YOU MARKETING COMMUNICATIONS, SPECIAL OFFERS, AND UPDATES ON NEW PRODUCTS OR SERVICES, PROVIDED YOU HAVE CONSENTED TO RECEIVE SUCH COMMUNICATIONS.
9.3.1 BY PLACING AN ORDER, YOU CONSENT TO RECEIVING MARKETING EMAILS FROM CHAFI & CO. THESE EMAILS MAY INCLUDE INFORMATION ABOUT PROMOTIONS, PRODUCT UPDATES, OR EVENTS.
9.3.2 YOU CAN UNSUBSCRIBE FROM OUR MARKETING COMMUNICATIONS AT ANY TIME BY CLICKING THE “UNSUBSCRIBE” LINK IN THE EMAIL OR CONTACTING US DIRECTLY.
9.4.1 CHAFI & CO WILL NOT SHARE, SELL, OR DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES WITHOUT YOUR CONSENT, EXCEPT AS REQUIRED BY LAW OR NECESSARY FOR THE FULFILLMENT OF YOUR ORDER (E.G., SHARING DETAILS WITH SHIPPING PROVIDERS).
9.5.1 WE IMPLEMENT REASONABLE SECURITY MEASURES TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED ACCESS, ALTERATION, DISCLOSURE, OR DESTRUCTION.
10.1 BY USING OUR SERVICES AND SUBMITTING COMMENTS, REVIEWS, OR PHOTOS RELATED TO YOUR EXPERIENCE WITH CHAFI & CO, YOU GRANT US PERMISSION TO USE YOUR CONTENT FOR MARKETING PURPOSES. THIS INCLUDES, BUT IS NOT LIMITED TO, SOCIAL MEDIA POSTS, WEBSITE FEATURES, PROMOTIONAL MATERIALS, AND ADVERTISEMENTS
10.2 CHAFI & CO MAY EDIT, MODIFY, OR COMBINE YOUR CONTENT WITH OTHER MATERIALS AS NECESSARY. WE WILL NOT USE YOUR PERSONALLY IDENTIFIABLE INFORMATION WITHOUT YOUR EXPRESS CONSENT. IF YOU WISH TO WITHDRAW YOUR CONSENT OR HAVE YOUR CONTENT REMOVED FROM OUR MARKETING MATERIALS, PLEASE CONTACT US IN WRITING.
11.1 CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES MAY ENGAGE THIRD-PARTY SERVICE PROVIDERS TO ASSIST WITH VARIOUS ASPECTS OF OUR BUSINESS OPERATIONS, INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSING, SHIPPING, MARKETING, AND WEBSITE MANAGEMENT.
11.2 THESE THIRD-PARTY SERVICE PROVIDERS MAY HAVE ACCESS TO YOUR PERSONAL INFORMATION AS NECESSARY TO PERFORM THEIR FUNCTIONS, BUT THEY ARE REQUIRED TO MAINTAIN THE CONFIDENTIALITY OF SUCH INFORMATION AND USE IT SOLELY FOR THE PURPOSE OF PROVIDING THEIR SERVICES TO CHAFI & CO OR CHAFI FINE JEWELLERY LLP.
11.3 CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES ARE NOT RESPONSIBLE FOR THE ACTIONS, OMISSIONS, OR POLICIES OF THIRD-PARTY SERVICE PROVIDERS, INCLUDING ANY LOSS, DAMAGE, OR MISMANAGEMENT OF YOUR PERSONAL INFORMATION RESULTING FROM THEIR SERVICES.
11.4 BY USING OUR WEBSITE, PRODUCTS, OR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE INVOLVEMENT OF THIRD-PARTY SERVICE PROVIDERS WHERE NECESSARY AND ACCEPT THAT ANY CLAIMS OR DISPUTES REGARDING THESE PROVIDERS SHOULD BE DIRECTED TO THEM, AND NOT TO CHAFI & CO OR CHAFI FINE JEWELLERY LLP.
12.1 UNDER NO CIRCUMSTANCES SHALL CHAFI & CO, CHAFI FINE JEWELLERY LLP, OR ANY OF THEIR ASSOCIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING FROM OR RELATED TO THE USE OF, OR INABILITY TO USE, OUR WEBSITE, SERVICES, OR PRODUCTS. THIS APPLIES EVEN IF CHAFI & CO, CHAFI FINE JEWELLERY LLP, OR ANY ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 IN THE EVENT OF ANY DISPUTE, CLAIM, OR LEGAL ACTION ARISING FROM YOUR USE OF OUR WEBSITE, SERVICES, OR PRODUCTS, THE MAXIMUM LIABILITY OF CHAFI & CO, CHAFI FINE JEWELLERY LLP, OR ANY ASSOCIATES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
13.1 WE ARE NOT LIABLE FOR ANY DELAY OR FAILURE TO PERFORM OUR OBLIGATIONS UNDER THIS AGREEMENT, NOR FOR ANY LOSS OR DAMAGES RESULTING FROM SUCH DELAY OR NON- PERFORMANCE, IF CAUSED BY EVENTS BEYOND OUR CONTROL. THIS INCLUDES, BUT IS NOT LIMITED TO, ACTS OF GOD, WAR, CIVIL DISTURBANCES, GOVERNMENT RESTRICTIONS, IMPORT/EXPORT REGULATIONS, EXCHANGE CONTROL LAWS, ACCIDENTS, OR TRANSPORT DELAYS OR NON-AVAILABILITY.
14.1 GOOD FAITH NEGOTIATIONS: IN THE EVENT OF ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN YOU AND CHAFI & CO OR CHAFI FINE JEWELLERY LLP, BOTH PARTIES AGREE TO FIRST ATTEMPT TO RESOLVE THE MATTER THROUGH GOOD FAITH NEGOTIATIONS.
14.2 ARBITRATION: IF THE DISPUTE CANNOT BE RESOLVED THROUGH NEGOTIATION WITHIN 30 DAYS, THE DISPUTE SHALL BE SUBMITTED TO BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE INDIAN ARBITRATION AND CONCILIATION ACT, 1996. THE ARBITRATION WILL BE CONDUCTED IN CITY OF BIHAR, GAYA, INDIA, IN THE ENGLISH LANGUAGE, AND THE DECISION OF THE ARBITRATOR(S) WILL BE FINAL AND BINDING ON BOTH PARTIES.
14.3 EXCLUSIONS FROM ARBITRATION: NOTWITHSTANDING THE ABOVE, CHAFI & CO OR CHAFI FINE JEWELLERY LLP RESERVES THE RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF IN THE COURTS FOR ANY VIOLATION OF INTELLECTUAL PROPERTY RIGHTS OR UNAUTHORIZED USE OF ITS TRADEMARKS, TRADE NAMES, OR OTHER PROPRIETARY INFORMATION.
14.4 COSTS: EACH PARTY SHALL BEAR ITS OWN COSTS ASSOCIATED WITH THE ARBITRATION, EXCEPT THAT THE FEES OF THE ARBITRATOR(S) SHALL BE SHARED EQUALLY UNLESS OTHERWISE DECIDED BY THE ARBITRATOR.
14.5 WAIVER OF CLASS ACTIONS: YOU AGREE TO RESOLVE ANY DISPUTES WITH CHAFI & CO OR CHAFI FINE JEWELLERY LLP ON AN INDIVIDUAL BASIS, AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
15.1 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF INDIA. ANY DISPUTES ARISING FROM OR RELATED TO THESE TERMS AND CONDITIONS SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS IN GAYA, BIHAR, OR MUMBAI, MAHARASHTRA, DEPENDING ON THE NATURE OF THE DISPUTE AND APPLICABLE JURISDICTION.
16. SEVERABILITY 16.1 IF ANY PROVISION OF THESE TERMS AND CONDITIONS IS FOUND TO BE INVALID, ILLEGAL, OR UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, SUCH PROVISION SHALL BE DEEMED SEVERED FROM THESE TERMS AND CONDITIONS, AND THE REMAINING PROVISIONS SHALL CONTINUE IN FULL FORCE AND EFFECT.
16.2 THE INVALIDITY, ILLEGALITY, OR UNENFORCEABILITY OF ANY PROVISION SHALL NOT AFFECT THE VALIDITY, LEGALITY, OR ENFORCEABILITY OF THE OTHER PROVISIONS, WHICH SHALL REMAIN BINDING AND ENFORCEABLE IN ACCORDANCE WITH THEIR TERMS.
16.3 IN THE EVENT THAT A COURT FINDS THAT ANY PROVISION IS INVALID, ILLEGAL, OR UNENFORCEABLE, THE PARTIES AGREE TO ENDEAVOR TO REPLACE SUCH PROVISION WITH A VALID, LEGAL, AND ENFORCEABLE PROVISION THAT MOST CLOSELY REFLECTS THE ORIGINAL INTENT OF THE PARTIES.
17.1 RIGHT TO TERMINATE: CHAFI & CO AND CHAFI FINE JEWELLERY LLP RESERVE THE RIGHT TO SUSPEND OR TERMINATE ANY SERVICES PROVIDED TO YOU, AT THEIR SOLE DISCRETION, WITHOUT PRIOR NOTICE, IF YOU VIOLATE ANY OF THESE TERMS AND CONDITIONS OR ENGAGE IN CONDUCT THAT IS HARMFUL OR DISRUPTIVE TO THE BUSINESS.
17.2 CUSTOMER TERMINATION: YOU MAY TERMINATE YOUR USE OF OUR SERVICES AT ANY TIME BY NOTIFYING US IN WRITING. UPON TERMINATION, YOU WILL NO LONGER HAVE ACCESS TO ANY SERVICES OR FEATURES ASSOCIATED WITH YOUR ACCOUNT.
17.3 EFFECTS OF TERMINATION: UPON TERMINATION OF SERVICE, ALL RIGHTS AND LICENSES GRANTED TO YOU UNDER THESE TERMS AND CONDITIONS WILL CEASE IMMEDIATELY. ANY OUTSTANDING PAYMENTS DUE TO CHAFI & CO OR CHAFI FINE JEWELLERY LLP MUST BE SETTLED PRIOR TO TERMINATION.
17.4 SURVIVAL: ALL PROVISIONS OF THESE TERMS AND CONDITIONS THAT BY THEIR NATURE SHOULD SURVIVE TERMINATION SHALL SURVIVE, INCLUDING BUT NOT LIMITED TO OWNERSHIP PROVISIONS, WARRANTY DISCLAIMERS, INDEMNITY, AND LIMITATIONS OF LIABILITY.
17.5 POST-TERMINATION OBLIGATIONS: FOLLOWING TERMINATION, YOU AGREE TO DISCONTINUE ALL USE OF THE SERVICES AND RETURN OR DESTROY ANY PROPRIETARY MATERIALS OR INFORMATION RELATED TO CHAFI & CO OR CHAFI FINE JEWELLERY LLP THAT YOU MAY POSSESS.
18.1 COPYRIGHT OWNERSHIP: ALL CONTENT, MATERIALS, AND PRODUCTS PROVIDED BY CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES, INCLUDING BUT NOT LIMITED TO TEXT, IMAGES, GRAPHICS, LOGOS, AND DESIGNS, ARE PROTECTED BY COPYRIGHT LAWS AND ARE THE EXCLUSIVE PROPERTY OF CHAFI & CO OR LICENSED TO IT. UNAUTHORIZED USE, REPRODUCTION, OR DISTRIBUTION OF ANY COPYRIGHTED MATERIALS WITHOUT PRIOR WRITTEN CONSENT IS STRICTLY PROHIBITED
18.2 TRADEMARK OWNERSHIP: THE TRADEMARKS, SERVICE MARKS, AND LOGOS USED AND DISPLAYED ON THE CHAFI & CO WEBSITE AND IN RELATED MATERIALS ARE REGISTERED AND UNREGISTERED TRADEMARKS OF CHAFI & CO AND CHAFI FINE JEWELLERY LLP. UNAUTHORIZED USE OF ANY TRADEMARK OR SERVICE MARK IS PROHIBITED AND MAY VIOLATE TRADEMARK LAWS.
18.3 LICENSE TO USE: CHAFI & CO GRANTS YOU A LIMITED, NON- EXCLUSIVE, NON-TRANSFERABLE LICENSE TO ACCESS AND USE THE MATERIALS AND CONTENT ON THE WEBSITE FOR PERSONAL, NON-COMMERCIAL PURPOSES ONLY. THIS LICENSE DOES NOT ALLOW YOU TO REPRODUCE, MODIFY, DISTRIBUTE, OR CREATE DERIVATIVE WORKS FROM ANY MATERIALS WITHOUT THE EXPRESS WRITTEN PERMISSION OF CHAFI & CO.
18.4 REPORTING INFRINGEMENT: IF YOU BELIEVE THAT ANY CONTENT ON OUR WEBSITE INFRINGES YOUR COPYRIGHT OR TRADEMARK RIGHTS, PLEASE CONTACT US IMMEDIATELY WITH THE RELEVANT INFORMATION. WE WILL INVESTIGATE THE CLAIM AND TAKE APPROPRIATE ACTION IN ACCORDANCE WITH APPLICABLE LAWS.
18.5 INDEMNIFICATION: YOU AGREE TO INDEMNIFY AND HOLD HARMLESS CHAFI & CO, CHAFI FINE JEWELLERY LLP, AND THEIR ASSOCIATES FROM ANY CLAIMS, DAMAGES, OR EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM YOUR UNAUTHORIZED USE OF COPYRIGHTED OR TRADEMARKED MATERIALS.